Privacy policy (EU)

This privacy statement was last updated on 12. May 2023 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://www.doggyfresh.at/en. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

The basis on which we may process these data is:

Retention period

1.2 Payments

For this purpose we use the following data:

The basis on which we may process these data is:

Retention period

1.3 Registering an account

For this purpose we use the following data:

The basis on which we may process these data is:

Retention period

1.4 Newsletters

For this purpose we use the following data:

The basis on which we may process these data is:

Retention period

1.5 To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

The basis on which we may process these data is:

Retention period

1.6 To be able to comply with legal obligations

For this purpose we use the following data:

The basis on which we may process these data is:

Retention period

1.7 Compiling and analysing statistics for website improvement.

For this purpose we use the following data:

The basis on which we may process these data is:

Retention period

1.8 To be able to offer personalised products and services

For this purpose we use the following data:

The basis on which we may process these data is:

Retention period

1.9 Deliveries

For this purpose we use the following data:

The basis on which we may process these data is:

Retention period

2 Sharing with other parties

We only share this data with processors and with other third parties for which consent must be obtained.

3. cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

4 Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

The inclusion of full IP addresses is blocked by us.

5. security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7 Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8 Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9 Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

10. contact details

move-products gmbh
Ulmenweg 4, 2203 Putzing am See
Austria
Website: https://www.doggyfresh.at/en
Email: moc.stcudorp-evom@eciffo
Phone number: +436766159939

Annex

MailPoet

MailPoet newsletter and emails

If you have subscribed to our newsletter or are a member of our website (you can sign up) or have made a purchase on our website, there is a high probability that you will receive emails from us. We will only send you emails if you have consented to receive them or if they relate to services we have offered you. To send you emails, we use the name and email address you have given us. Our website records the IP address you used when registering for the service to prevent abuse. The website may send emails via the MailPoet Sending Service send. This service allows us to record opens and clicks on our emails. We use this information to improve the content of our newsletters. No identifiable information outside of this website is recorded other than the email address. MailPoet creates and stores two cookies if you use WooCommerce and MailPoet together. These cookies are: Cookie name: mailpoet_revenue_tracking. Cookie expiration: 14 days. Cookie description: The purpose of this cookie is to record which newsletters sent from your website have triggered consistent clicks and a subsequent purchase in your WooCommerce store. Cookie name: mailpoet_abandoned_cart_tracking. Cookie expiry: 3,650 days. Cookie description: The purpose of this cookie is to record a user who has abandoned their cart in your WooCommerce store to be able to send them a targeted abandoned cart newsletter from within MailPoet. Note: User must be a registered (opt-in) and confirmed subscriber.

WooCommerce

This example shows basic information about what personal data your shop collects, stores and shares and who might have access to this data. Depending on the settings activated and the additional plugins used, the specific information your shop uses will differ. We recommend seeking legal advice to clarify what information your privacy policy should contain.

We collect information about you during the ordering process in our shop.

What we collect and store

While you visit our website, we record:
  • Viewed products: Here we show you products that you have recently viewed.
  • Location, IP address and browser type: we use this for purposes such as estimating taxes and shipping costs
  • Shipping address: We will ask you to provide this, for example, to determine shipping costs before you place an order and to be able to send you the order.
We also use cookies to track the contents of your shopping cart while you are visiting our website.

Note: You should add more details to your cookie policy and link to this section here.

When you shop with us, we will ask you to provide information such as your name, billing and shipping address, email address and phone number, credit card details/payment details, and optional account information such as username and password. We use this information for the following purposes:
  • Sending information about your account and order
  • Response to your enquiries, including refunds and complaints
  • Processing of payment transactions and prevention of fraud
  • Set up your account for our shop
  • Compliance with all legal obligations, for example tax calculation
  • Improve our shop offers
  • Sending marketing messages when you want to receive them
When you create an account with us, we store your name, address, email address and phone number. This information will be used to fill in the payment information for future orders. We typically store information about you for as long as we need and are required to store it for the purpose for which it was collected and used. For example, we store order information for XXX years for tax and billing purposes. This includes your name, email address, billing and shipping address. We also store comments or reviews if you choose to leave them.

Who from our team has access

Members of our team have access to the information you provide. For example, both administrators and shop managers can access the following:
  • Order information such as products purchased, the time of purchase as well as the shipping address and
  • Customer information such as your name, email address, and billing and shipping information.
Our team members have access to this information to process orders, make refunds and assist you.

What we share with others

In this section you should list who you share data with and for what purpose. This may include, but is not limited to, analytics, marketing, payment gateways, shipping providers and third-party elements.

We share information with third parties that help us provide our orders and services to you. For example -.

Payments

In this sub-section you should list which external payment processors process the payments in your shop, as they can process customer data. We use PayPal as an example, but if you do not use PayPal, you should remove this.

We accept payments with PayPal. During the payment process, some of your data will be passed on to PayPal. Only information necessary for the processing or execution of the payment is passed on, such as the total purchase price and payment information. Here you can view the PayPal Privacy Policy view

Complianz | The Privacy Suite for WordPress

This website uses Complianz's Privacy Suite for WordPress to collect and record browser and device-based consent. For this feature, your IP address is anonymised and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, please see the Complianz Privacy policy.